Ten Things to DO When Speaking with an Insurance Adjustor

● Prepare for the meeting by speaking with your attorney. Take the time to fully understand the process and make the most of your attorney's expertise and years of experience.
● Get the basic information. Before you get started with the interview, write down the name, address, and phone number of the insurance adjustor and insurance company.
● Give the basic information. Provide your full name, address, and telephone number to the adjustor.
● If possible, record the conversation. If you can't record it, take detailed notes.
● Find out about witnesses. Ask the adjustor if he is aware of any witnesses to the accident.
● Tell the truth. It is imperative that you are truthful at all times during the interview. Lying or exaggerating can harm the claim.
● Pause before answering the question. This will give you time to think about the question and the answer you are about to give. Remember, you are not being timed, so proceed slowly and thoughtfully as you answer each question.
● It is okay to answer, "I don't know" or "I don't understand." You should never guess or answer a question you do not understand.
● Be cordial. Treat the adjustor with respect, but be firm and assertive when necessary.
● Answer "yes" or "no" questions with "yes" or "no." Not every answer requires follow-up. Try to avoid rambling when answering questions. Often, "yes" or "no" is all you need to say.

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